MAIN TASKS
• Leads and manages all after sales service operations across Turkey and export regions under a centralized organizational structure.
• Drives continuous improvement initiatives to enhance service efficiency, quality and customer satisfaction.
• Oversees performance management, auditing and certification processes of technical service teams and service partners.
• Ensures accurate and compliant execution of warranty processes in line with company policies and standards.
• Optimizes the effectiveness of Service Portal, Call Center and digital after sales platforms.
• Coordinates cross-regional activities to maintain consistent service quality and operational alignment.
• Develops and strengthens the technical service network, including expansion into new regions where required.
• Manages training, installation and technical support processes for showrooms, projects and business partners.
• Establishes customer satisfaction frameworks and monitors and reports service performance indicators.

EDUCATION AND QUALIFICATION
• Bachelor’s degree from a reputable university (Engineering or related disciplines preferred)
• Minimum 7–10 years of experience in after sales service management, preferably in an international environment
• Very good command of English; Russian is considered an asset
• Strong leadership, strategic thinking and process improvement capabilities
• Excellent analytical, problem-solving and stakeholder management skills
• Proficiency in Microsoft Office applications and CRM systems
• For mail candidates military service must be completed