PURPOSE OF POSITION

Our service engineers provide essential hands-on support on all Geberit products especially our range of AquaClean WCs. They deliver professional onsite repairs and fault finding for both domestic and commercial customers. Some customers are in the care sector so patients, and empathy is key to delivering outstanding customer service.

An ideal candidate will have experience in field-based equipment repair and is a logical problem-solver in their work. They'll understand bathroom products and plumbing, have the ability to quickly grasp concepts and information and be comfortable working with end users and different trades.

 - Please note that the role will cover South London, Kent and Essex.
 - Due to the nature of our customer base an enhanced DBS check will be performed on the successful candidate

MAIN TASKS

• Service & repair on full range of Geberit products
• Investigate & diagnose faults & resolve malfunctions on the range of AquaClean WCs
• Arrange site visits with end-users at their properties
• Organise & manage your diary to be as efficient as possible
• Process all appropriate paperwork to a high standard, completing job report and send back to the office for processing
• Maintain your service equipment & stock
• Talk to customers at a variety levels from B2B to B2C when onsite
• Taking onsite payments for chargeable work
• Keep accurate records of discussions or correspondence with customers
• Escalate issues to the Senior Service Engineer for resolutions
• Provide technical product information in a timely manner
• Adding value throughout the team and organisation

EDUCATION AND QUALIFICATION

• Good standard of general education i.e. GSCE, O Level.
• NVQ Level 3 or City & Guilds Level 3 or above in Engineering preferred
• CSCS Card Holder preferred