MAIN TASKS

We are strengthening our global governance within Operational Finance & Shared Services. As Global Process Owner / Expert O2C, you will be the key architect of our global Order‑to‑Cash process – responsible for standardising, documenting and continuously improving O2C across all group entities and Shared Service Centres (SSCs). You will play a pivotal role in reducing complexity, enabling automation and improving DSO, working capital and customer experience. In particular, your responsibilities include:

• Define, further develop and govern the global end‑to‑end O2C process across all entities and SSCs
• Analyse, map and document O2C processes (Billing, Credit, Collections, Cash Application, Disputes)
• Design and harmonise global standards (workflows, payment terms, credit rules, dunning, escalation logic)
• Reduce local process variants and enable automation and scalability of the SSC set‑up
• Define global KPIs (e.g. DSO, overdue ratio, dispute cycle time, auto‑matching rate) and drive performance improvements
• Support digitalisation initiatives and tool deployments in close collaboration with IT
• Enable legal entities and SSCs through training, guidelines and a global O2C Community of Practice

PROFILE

You have a degree in a relevant business field and strong experience in O2C‑related areas. Your skills and qualifications include:

• Several years of experience in O2C, AR, Credit & Collections or Customer Finance
• Strong process expertise in SAP S/4HANA (SD, FI‑AR, Credit Management)
• Proven ability to structure, document and harmonise complex end‑to‑end processes in an international environment
• Experience in SSC/GBS environments and global transformation or roll‑in projects
• Strong influencing skills within an international matrix organization
• Excellent communication, facilitation and change‑management skills
• Fluent English, German is an advantage
• Experience with modelling tools such as Signavio or similar, in process mining or automation initiatives in O2C is a strong plus